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Shipping & Returns

Returns, Refunds Exchanges and Credits 

If something is not suitable or it is damaged on arrival, we will gladly exchange, refund or offer a credit note, if returned within 14 days of purchase. We want you to be 100% satisfied with your purchase.  If you are not completely satisfied, please send us an email or call us letting us know why.  All items returned must be in their original packaging with a copy of the receipt. Please take a photo of the item(s) prior to making the return and email it to us.  Returns are at the sender's expense (unless goods are damaged and we will refund the postage). We do not accept returns on vintage or antique items. These items are used and are sold as is.

Once we have received the returned items, you should expect to receive your refund within two weeks. In many cases, the refund is processed faster than the 14 days.

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the “Return Item(s)” button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you require further information on any item, please email us.  We will be happy to answer any questions or arrange a viewing if you are located in Sydney.

Shipping

Shipping costs are calculated at checkout. If you live outside Australia and would like to purchase an item and your country is not listed, please email us for the shipping cost.  

When you place an order, we will estimate postal charges and delivery dates based on the availability of the item. We usually post within 1-2 days of receiving payment of your order.  If you’re ordering within Australia, your order should arrive between 3 -10 days, while overseas orders can take up to 3 weeks. If we don't have your item in stock, your order may take longer, as we may have to ship the item from overseas.  

To avoid shipping charges, you can select to collect item from our Retail Store in Ramsgate, Sydney, NSW. Please select "Collect from Warehouse" when asked to select shipping costs.

Please also note that the postal rates for many items we sell, are weight-based and prices are determined by Australian Post. The shipping costs are automatically calculated at checkout using Australia Post postal rates.

Furniture items and large bulky items can only be shipped to Australia postcodes as the charges for overseas shipping are very high.  If you are very interested in a furniture item and live overseas, please email us so that we can work out a shipping cost for you.

Free shipping on orders over $200. Free shipping does not apply to orders with a total weight of over 5kg. Additional shipping surcharges apply for oversized items including furniture. We will be in touch with you if this is the case to ensure you are aware of the additional shipping costs. 

We take care to wrap and protect your product/s from any damage whilst items are being shipped, but we take no responsibility if items arrive damaged due to shipping. Shipping costs does not include insurance on item.  If you would like us to purchase insurance on your behalf, please email us.  Some furniture items are shipped directly from our supplier.